WE ARE GIVING PRIORITY TO ESSENTIAL ITEMS THAT OUR CUSTOMERS NEED TO MOST. YOU MAY EXPERIENCE SHIPPING DELAYS. LEARN MORE ON OUR COVID-19 PAGE

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FAQS

  • I received a damaged/flawed/incorrect order. What should I do?

If you received a damaged/flawed/incorrect order in the mail, KUNPRU is here to support you.

- Please send a picture for proof and then let me know would you like a replacement sent or a refund on the affected items. 

  • I would like to change or cancel an order. What should I do?

Order cancellations or changing are allowed while an order within 24 hours. Once an order has passed 24 hours. We can't do cancel or change.

 If you are unsure how to cancel an order and need further assistance please contact the 

  • I never got my order. What should I do?

For U.S. orders, if a package has not been successfully delivered and it has been more than 60 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 30 Business days and tracking data is showing, please patiently wait until the package has a chance to arrive.

For international orders, if a package has not been successfully delivered and it has been more than 45 Business days and tracking data is showing KUNPRU will replace or refund these orders. 

 

  • I am not happy with the shoe size and fit. What should I do?

KUNPRU will process a one-time exchange, You Just Pay Shipping Fee.

Refunds will not be issued for sizing disputes, only exchanges are allowed.

Exchanges will only be allowed once per shoe order. 

You will not be required to return their original shoes to receive a exchange under this policy.

Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange 

  • LOST ORDER - WRONG ADDRESS

KUNPRU will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

  • Where the products are Ship from?

Depend on the product Because We have Factory in US, EU, and China

 

KUNPRU Support Team. : info@kunpru.com